Frequently Asked Questions 

How long does processing take?

Orders are handmade and typically ship within 3–5 business days.

Do you offer free shipping?

Yes! We offer FREE standard shipping on all U.S. orders.

Do you ship internationally?

Yes! We ship worldwide. International shipping rates and delivery times are calculated at checkout and vary depending on your location. Please note that customers are responsible for any customs fees, duties, or import taxes that may apply.

What’s included with my order?

Each order includes one complete braided ponytail set (a pair of matching ponytails unless otherwise stated in the product listing).

How do I wear the ponytails?

Our braided ponytails attach securely over your own hair using a built-in hair tie. Simply put your hair into a bun or ponytail and attach the braid over it.

Can I reuse them?

Absolutely! Our ponytails are designed to be worn again and again. Store them carefully after each use to help maintain their shape.

Can I brush the braids?

No. Brushing can damage the braided style. If you notice a few flyaways, gently smooth them down with your fingers.

Can they be heat styled?

We do not recommend using heat unless the product listing specifically states the hair is heat-safe.

Can I request custom colors?

Yes! If you have a specific color combination in mind, send us a message before ordering and we’ll let you know if we can create it.

Will my order look exactly like the photos?

Because each ponytail is handmade, slight variations may occur, making every set unique. We do our best to ensure every order closely matches the listing photos. Please note that colors may appear slightly different depending on your screen settings and lighting.

Do you accept returns or exchanges?

Due to the handmade nature of our products and for hygiene reasons, we do not accept returns or exchanges. However, if your order arrives damaged or you receive the wrong item, please contact us within 2 days of delivery with photos so we can make it right.

My package says delivered, but I don’t have it.

Once a package is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. Please check with your neighbors, household members, or local post office before contacting us.

How can I contact you?

You can reach us anytime through our Contact page or by email. We typically respond within 1–2 business days.